How can I reach a CoCreate representative?

Complete contact information is provided on the Contacts page.

How do I receive new releases?

New releases are available for immediate download through eSupport Marketplace on the day of the release. Direct support customers may also request media shipments. Media will be sent to the customer's "ship to" address identified on the support contract within 30 days of a release. Customers who have purchased 'Personalized Support' will automatically receive a shipment. Customers who have their support contract with one of our Value Added Support Partners can access eSupport Marketplace for immediate download and will also receive release media directly from the partner.

Where are Designer Modeling, SolidDesigner, ME10, Adviser, etc? Have your product names changed?

Product names have evolved to reflect expanded features and major enhancements. Previous product names are listed on the CoCreate Brand page. SolidDesigner (3D) and ME10 (2D) have become CoCreate CoCreate Modeling and CoCreate Drafting, respectively. A complete history is available on the Details and What's New page for each product on this web site.

What product releases are supported by CoCreate?

We officially support current software and the last major product release, including all interim minor versions. Older software releases are not supported because we cannot assure that they will perform correctly on new hardware and the latest operating system configuration.

I want to purchase a support contract. What are my options ?

An active support contract provides the best possible return on your software investment. Our products are business critical applications, and upgrading to new releases and obtaining expert technical support saves significant time and money. We offer two basic levels of paid customer support as well as custom support services. Learn more »

Who can help me request media?

All direct support customers can order their  media through the update service on eSupport Marketplace. Please be aware that you can only order the media listed in your support contract. If you have your support contract with one of our Value Added Support Partners, you will need to contact your partner directly.

My support contract is inactive. How can I reactivate it?

Contact our Support Sales Group to discuss available options. (see contacts below)